Only customers who have made a purchase from the merchant are eligible to write a review. This helps us to ensure that all of our reviews are genuine and come from real customers. We believe that there is nothing more valuable when choosing a merchant than the opinions of other genuine customers.
While we want all customers to share their experiences, both good and bad, we do ask that customers follow a few basic guidelines when submitting reviews:
Review principles
Reviews submitted to Collect Reviews are a valuable contribution and benefit future customers through the sharing of experiences. Whether these experiences are positive or negative, Collect Reviews values all feedback and will post all reviews, provided that these guidelines are met.
These guidelines are intended to ensure that all feedback collected by Collect Reviews is relevant and appropriate.
Be Relevant
Reviews submitted regarding the merchant should be relevant to the service provided by that merchant, and not a review of the product itself. Where appropriate, Collect Reviews may reassign such reviews to correct categories.
The best contributions are informative and help others with their decision making. Reviews may be rejected if the content is not relevant to the purchase, contain meaningless information (symbols, numbers, letters), or the review content directly contradicts the rating given.
Be Polite
We want to ensure that our reviews are appropriate for everyone, and Collect Reviews may remove or reject any inappropriate content. Please avoid any inappropriate content such as:
- Profanity, in any language and in any spelling.
- Offensive content such as racism, sexism, or other discriminatory remarks.
- Violent, threatening or sexually explicit content.
- Content which could result in legal action such as harassment, criminal threat, or defamation, including verifiably false statements.
- References to any illegal activity.
Be Fair
In addition to the inappropriate content mentioned above, Collect Reviews works to ensure that all published content is fair to everyone. As such, we ask that you don’t include any of the following, and Collect Reviews may edit or reject any reviews containing such information:
- Private information or personal details - whether about yourself, the merchant, employees of the merchant, or anyone else.
- Mentioning competitors of the merchant within the review.
- Quoting prices within the review.
- Any promotional or spam content.
- Any URLs, social media information, email addresses, phone numbers or similar.
Be Genuine
Finally, Collect Reviews works hard to maintain the integrity of all review content and to ensure that these reviews have been submitted by genuine customers of the merchant. Please ensure that your review content is genuine, unique, and created by you. Merchants should not create content on behalf of customers, offer incentives to customers for leaving positive reviews, or otherwise attempt to manipulate the review content. Similarly, attempting to negatively impact the ratings of competitors in such a manner is also prohibited.
For further questions regarding our Review Guidelines, or to report any inappropriate reviews, please contact info@collect-reviews.com.
Please Note: All review content is provided directly from customers and does not reflect any views or opinions of Collect Reviews. Collect Reviews does not accept any liability for review content, reply content, or any outcomes related to reviews and the review collection service.
